Customer service
Shipping & Delivery
Shipping costs
For a number of countries, we use fixed shipping & handling costs based on country/region and order value. These shipping costs will be calculated and displayed on the shopping cart page or in the checkout.
For the other countries, we first request the costs for shipping your order from the carrier. We will then present it to you before proceeding with shipment. In the checkout the shipping method will be indicated as 'Calculated after placing order'. The costs will then be charged separately after placing the order. If you do not agree, we will cancel the order and refund the already paid order amount to your account. Of course, in this case it is always possible to request a quote first, so that we can announce the shipping costs in advance.
Delivery times
For shipping within The Netherlands, Belgium and Luxembourg (Benelux)
Orders received on working days before 2pm will be shipped the same day, if products are in stock. Delivery will take place 1 - 2 days after shipping. If products can not be shipped from stock, we will inform you.
For international shipping / outside the Benelux
The delivery times depend on the delivery address/country. For more information, please contact our customer service.
*The delivery times indicated in our online store are subject to change and depend on the manufacturer's stock.
Pick up
It is possible to pick up your order in Bemmel (near Arnhem and Nijmegen) in the Netherlands. Once your order is ready we will call or email you for an appointment.
Payment options
Online store
On Fairlight.nl you can pay using the following payment methods:
- iDeal
- Bancontact / Mister Cash
- Giropay
- Creditcard
- Maestro
- MasterCard
- VISA
- VPAY
- PayPal (Within EU, max. €5000,-)
- Bank transfer
- Payment on invoice
Only possible after approval. Conditions will be shown on invoice.
Finishing the payment takes place in the secure environment of Buckaroo. After settling the payment you will receive an order confirmation, and we will prepare the shipment.
Phone / Email / Office
When you place an order through one of our salespeople or account managers, we charge a €15 handling fee for orders under €750 ex. VAT.
The following payment methods are available:
- Bank transfer
- Payment on invoice
Only possible after approval. Conditions will be shown on invoice. - Cash/pin payment (credit cards are not accepted)
Warranty
Check your order immediately upon receipt. If something is not to your liking, please let us know as soon as possible after delivery. In the event of breakage or shortage (number of units received is less than ordered) we will send you the products again as soon as possible. Excluded from warranty are:
- Damage caused by misuse;
- Cosmetic damage;
- Transport or use damage;
- Wear of the material;
- Shipping to and from Fairlight (carry in principle).
New products
By default, we provide 12 months warranty for all new products, for products of certain brands this period is even longer. You may claim warranty if the product shows defects due to manufacturing errors.
B-Stock Products
B-Stock products come with a 7 working days warranty. This means that we repair or exchange your product for free, in case of a defect. If this is not feasible, or the repair costs exceed the value of the product, we will work with you to find another solution.
Support
When online support is necessary, someone from our technical support team can ask you to open Teamviewer. The link can be found below.
Remote assistance via Teamviewer: https://get.teamviewer.com/g9s4kvs